We’ve combined our most commonly asked questions to help you, you may reach out to us using our support chat if you have further questions or send us a message.
Can I return my purchase?
Yes! We offer a 30 day returns guarantee on most items. (We’re nice like that.) So if you need to post it back, just return post or deliver to us using our address and your ref/delivery note/order number. We can refund you immediately. However, it may take 7 – 14 days for your bank to process the money.
We’ll either refund the funds onto the original payment method or offer you an exchange. Easy as that.
You just need these 3 things:
- Your proof of purchase
- The item should be unused, in its original packaging and in a re-sellable condition
- Any free items that came with your product unused and in a re-sellable condition
Shipping times can take from 5 to 21 days to be delivered, depending on dispatch from your local regional warehouse. The hardest part is waiting so we are looking out constantly to bring you the cheapest and fastest shipping method possible. At the moment it depends where you are. Also, our shipping is tracked, so you can follow your package from start to finish and we will update the order in your account. We thank you for being patient with this but with our tracking service, follow your item as it reaches certain points on its way to you. We aim to have your order posted that same day or the next depending on the time.
We deliver everywhere and use local post companies in all countries, we also arrange UPS if requested to speed up your delivery and provide a quoted cost by local post carrier or UPS if you selected the extra postal charges. Between 7am and 10pm. 7 days a week (yep, even on Sundays).
For smaller items we can also deliver to the most difficult places using special delivery like UPS but an additional cost may be applied and we will contact you if its not an easy in price delivery option due to location and companies available.
Want same day delivery? With our awesome Fast Track Delivery service, if you buy before 4pm we’ll deliver by 10pm using some of the best in the market delivery companies, for an extra cost. Who else can do that?… but do ensure you check with us first and we can obtain a quote on delivery to your local.
Sometimes goods can arrive damaged and we ask that you contact us same day with images or video of the goods. Then we can investigate with the delivery provider and arrange a replacement.
If you bought an item on this site, then our returns policy is mostly the same as for any other item…
We’ll still take it back up to 30 days after you bought it. As long it’s still in sellable condition (with the tags and original packaging intact) and you have proof of purchase (ie. the delivery note or your confirmation email).
Then, you’ve got two ways to return your item…
Return post it back to any us OR post it back using the returns label provided – we’ll deduct the postage cost from your refund amount (unless of course it’s faulty).
Once received on site and paid by credit or debit card – we’ll trigger the refund immediately but it may take 5-7 days for your bank to process it into your account. You’ll be refunded immediately using the original payment method. If you return it via post or deliver to us…
As soon as we receive the item back with us, we’ll start the refund. However, it may take 7 – 14 days for your bank to process the money back to your account. All refunds will be processed within 14 days.
Orders can be cancelled, let us know within the same hour via chat email etc and we can commence processing the cancellation and refund, alternatively you may wait for delivery, return the item and we can then process a refund after the good have been received.