Frequently Asked Questions
Please read our FAQ before sending us a message.
What are the delivery charges for orders from the Online Shop?
Free delivery but there are fees to return products.
Which payment methods are accepted in the Online Shop?
We accept most common like Amex, Visa, Mastercard and process using PayPal, Stripe, Skrill.
How long will delivery take?
Delivery to your country can depending on customs and where your item is shipped from, generally items have taken 7-15 days, some customers advised 5 days whilst others 20 days. You may track your order within your account or contact us to check on it for you.
How secure is shopping in the Online Shop? Is my data protected?
Modern security is at hand, our site is SSL green lock secure your you financial data is managed by PayPal | Stripe | Skrill and they offer 256 bit encryption. You are in safe hands.
What exactly happens after ordering?
Your order is sent to our warehouse and if not store locally then we order from our manufacturer and arrange direct delivery to you in your country.
Do I receive an invoice for my order?
Yes, every order has an invoice and you can manage orders with you account dashboard area.
Send us an email
Send us a message or chat with us online.